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Terms and Conditions

Welcome to SilvIA. These Terms and Conditions ("Terms") govern your use of the software as a service (SaaS) "SilvIA" and any related services provided by Consultoria en procesos tecnologicos SL.

By accessing and using our platform, you ("Customer" or "User") agree to comply with and be legally bound by these Terms. Please read them carefully.

Legal Information

The SilvIA service is owned and operated by:

  • Company Name: Consultoria en procesos tecnologicos SL

  • NIF/CIF: B10756401

  • Registration data: Registered in the Mercantile Registry of Palma de Mallorca, Volume 0, page 9, sheet 2024.

  • Representative: Aitor Ramon Torres Tous

  • Address: Carrer del Pare Bartolomé Pou 20, 1B, Palma de Mallorca, España.

  • Contact email: contacto@silv-ia.com

  • Contact telephone number: 613040078

  • Website: https://www.silv-ia.com/

2. Description of the Service

SilvIA is a B2B platform designed to manage hotel tenders. The service allows Clients to send quotation requests to hotels that meet specific criteria, centralizing the information received in a dashboard for analysis and management ("Service").

3. User Accounts and Access

  • Registration: Access to the Service requires a prior invitation from SilvIA. Users authorized by the Customer must register using a valid email address and password.

  • Eligibility: The Service is intended exclusively for companies and their employees or authorized representatives. Individual users must be at least 18 years of age to access and use the platform.

  • Account Responsibility: Customer and its users are responsible for maintaining the confidentiality of their login credentials (username and password). Sharing a user account with unauthorized third parties is strictly prohibited. The Customer is fully responsible for all activity that occurs under their user accounts.

4. Commercial Agreement

This is a B2B service. Specific business aspects, including, but not limited to:

  • Prices, rates and payment model.

  • Billing cycle and conditions.

  • Duration of the contract.

  • Free trials or demonstration periods.

  • Refund and cancellation policies.

shall be defined and governed by an individualized Commercial Agreement signed between Consultoria en procesos tecnologicos SL and the Client. In the event of any conflict between these Terms and the Commercial Agreement, the terms of the Commercial Agreement shall prevail with respect to commercial matters.

5. Acceptable Use of the Service

The Customer agrees not to use the Service for:

  • Engaging in any unlawful, fraudulent or malicious activity.

  • Send spam, viruses, malware or any other type of harmful code.

  • Attempt to reverse engineer, decompile, disassemble or discover the source code of the SilvIA platform.

  • Infringe the intellectual property rights of Consultoria en procesos tecnologicos SL or third parties.

  • Harass, abuse, defame or harm any person or entity.

  • Impersonating the identity of any person or entity.

  • Sharing access credentials with persons not authorized by the Customer or SilvIA.

Violation of these rules may result in immediate suspension or termination of access to the Service.

6. Intellectual Property

Consultoria en procesos tecnologicos SL is and shall remain the sole and exclusive owner of all right, title and interest in and to the SilvIA software, including its source code, design, user interfaces, look and feel, trademarks, logos and any content or data provided by the platform other than information uploaded directly by a customer.

Users do not create or upload proprietary content to the platform. All hotel database and data structure are property of Consultoria en procesos tecnologicos SL.

7. Privacy and Data Protection

Use of the Service is also subject to our Privacy Policy, which can be viewed at: https://www.silv-ia.com/privacy. The Privacy Policy describes in detail how we collect, use and protect the personal data of our users, in compliance with the General Data Protection Regulation (GDPR) and the applicable Spanish legislation.

8. Service Availability and Maintenance

Availability: We will use commercially reasonable efforts to keep the Service available and operational. However, we do not guarantee uninterrupted or error-free operation.

Maintenance: We reserve the right to interrupt access to the Service temporarily for maintenance, upgrades or repairs. We will notify Customers of any scheduled maintenance at least seven (7) days in advance via email contact.

9. Disclaimer of Warranties and Limitation of Liability

Disclaimer of Warranties: The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the Service will meet all of Customer's requirements or that its operation will be uninterrupted or error-free.

Limitation of Liability: To the maximum extent permitted by law, Consultoria en procesos tecnologicos SL's total liability for any claim arising out of these Terms or use of the Service shall be limited to the total amount paid by Customer to Consultoria en procesos tecnologicos SL during the six (6) months immediately preceding the event giving rise to the claim.

10. Indemnification

Customer agrees to defend, indemnify and hold harmless Consultoria en procesos tecnologicos SL, its directors, employees and agents, from and against any claim, demand, loss, cost or expense (including reasonable attorneys' fees) arising out of or related to: a) Improper use of the Service by Customer or its users. b) Violation of these Terms by Customer or its users.

11. Modification and Termination

Modification of Terms: We reserve the right to modify these Terms at any time. We will notify Customers of any material changes via email at least thirty (30) days prior to their effective date. Continued use of the Service after such date will constitute acceptance of the new Terms.

Termination:

  • By SilvIA: We may suspend or terminate Customer's access to the Service for breach of the Commercial Agreement, illegitimate use of the tool or any unlawful activity related to the use of the Service.

  • By Customer: Customer may request termination of its account in accordance with the clauses stipulated in its Merchant Agreement.

Effects of Termination: Upon termination of the contract, the data associated with the Customer's account will remain in our database. The Customer has the right to request complete deletion of their information, in accordance with applicable data protection legislation.

12. Applicable Law and Dispute Resolution

Applicable Law: These Terms shall be governed by and construed in accordance with the laws of Spain.

Dispute Resolution: Both parties agree to attempt to resolve any dispute arising out of these Terms amicably through informal negotiations. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in the city of Palma de Mallorca, Spain, in accordance with the rules of the appropriate arbitration court.